Help · FAQ
Questions, answered.
The straightforward version. If your question is not here, email support@fndr.tools.
Getting started
What is FNDR Tools?
FNDR Tools is the AI-powered operating system for ecommerce founders. It connects your bank, commerce channels (Shopify, Amazon, TikTok Shop), and ad accounts (Google, Meta, TikTok) — then runs four products on top: Books (bookkeeping), Pulse (daily briefings), Cash (cashflow + runway), and Tax (estimated-tax forecasting).
How long does setup take?
Most founders are connected and reading their first dashboard in under 5 minutes. Bank takes ~30 seconds via Plaid. Shopify is one-click OAuth. Ad platforms take 1–2 minutes each.
Do I need to do anything before connecting?
No. Connect any one channel and the dashboard starts populating immediately. You can add the rest later — every channel is optional and independent.
Bookkeeping (Books)
Does FNDR Tools replace my bookkeeper?
Yes, for the vast majority of ecommerce founders. Books auto-categorises bank transactions, reconciles them against your bank, generates month-close P&Ls, and produces CPA-ready share links. If you have a corporate-structure or international filing need, you'll still want a CPA — but the day-to-day bookkeeping work is done.
Where do my books actually live?
In FNDR Books. We are the system of record — a full double-entry general ledger with P&L, Balance Sheet, Cash Flow and CPA-ready share links. There is no second bookkeeping system to keep in sync.
Can you export to my accountant's software?
Yes. Every month close produces a CPA package — PDF statements plus a transactions CSV — and a share link your accountant can open directly. A Xero sync is on our roadmap.
Cost
How much does it cost?
FNDR Tools is free. If paid plans are ever introduced, Shopify-installed stores would be billed only through Shopify.
Do I need a credit card?
No.
Can I stop using FNDR at any time?
Yes. You can disconnect channels or uninstall the app whenever you like.
Security
How is my data secured?
Tokens are encrypted with AES-256-GCM at rest. Every database query is filtered by org_id with Postgres row-level security. We log no access tokens. Webhooks from every provider are signature-verified and fail-closed in production.
Where is the data stored?
Supabase (Postgres) in eu-west-1. Backups are encrypted and retained per Supabase's policy.
Do you train AI on my data?
No. We use Anthropic's API for AI features. Anthropic does not train on inputs sent via the API. Your data is never used to train any model.
Support
How do I get help?
Email support@fndr.tools. Replies typically within a few hours. Once you're in the app, the in-app support channel is faster.
Do you offer onboarding?
The in-app wizard is designed to be self-serve. If you get stuck, email support@fndr.tools and we will help.